RETURN POLICY

 

Refund requests on all credit/debit card orders must be received within 90 days of the transaction.  No partial or full refunds will be granted after this time.

PayPal orders can only be refunded for 60 days after purchase date.

 

We require that you utilize our technical support services prior to issuing a refund.  Tech support can be contacted at support@stardock.com or (734) 927-0677.  If it is determined that your problems cannot be rectified, technical support will instruct you on how to receive a full refund.  Do not contact sales about a full refund without contacting technical support.  Sales will not fully refund your sale without an RMA from technical support.  We do not charge for technical support - it is free apart from any charges you may incur for the call itself.

 

*Please note that most Stardock programs have demo versions available for preview prior to buying.  Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn’t live up to your expectations.  We DO NOT have a “try before you buy” policy: that is why we offer shareware versions of our programs for evaluation.  Please use the shareware versions prior to purchase if you are unsure if you want to purchase the product.

 

*We do not give refunds on beta software.  If you purchased Object Desktop, ThinkDesk, or TotalGaming and are having problems with the beta, please contact support@stardock.com.  Beta software is not finished and may have instability problems or bugs.  We only give full refunds for problems with the released programs.

 

*We do not give full or partial refunds for any subscription renewals.

 

If you are not willing to work with technical support on any problems you are having, or request a refund even if you are not having problems using the software, we will issue a partial refund only.  We will charge a fee of 25% of the original charge to cover processing fees.

To receive a partial refund, please email sales@stardock.com.

 

We try to process refunds within 5 business days of receipt, but refunds may take up to 2 weeks to process.  Original signature on all refund request letters is required due to card processing regulations.

 

Stardock is open Monday through Friday,  8 am to 4 pm Eastern Standard Time.  If you experience problems ordering, registering, or using your software and contact us for help, please allow reasonable time for us to respond.  Please do not reorder.  We will not provide full refunds for duplicate orders under these circumstances.  If you do not receive a serial number after the first order, there is probably something wrong with your email address, or routing to you: reordering will not fix this, so please do not reorder.  Please email if you did not receive your serial number, and allow us 1 business day to respond.  We make every effort to stay up 24/7, but there are conditions beyond our control, that prevent processing to be fully functional.

 

If you have made errors entering your personal information on our order form, please send an email to sales@stardock.com.  Do not reorder.  We will not provide full refunds for duplicate orders under these circumstances.